I don’t have a Boston accent (RI) and say Wusstah, as does everyone from the area (including surrounding MA) I’ve known.

It’s more Wusstah than Wooster in my experience.

McDonald’s stopped using beef tallow for fries in 1990. I suppose that might be relatively recent if you are an elf.

Part of the issue will be convincing the decision makers. They may not want to document a process for deviation x because it’s easier to pretend it doesn’t occur, and you don’t need to record specific metrics if it’s a generic “manual fix by CS” issue. It’s easier for them to give a support team employee (or manager) override on everything just in case.

To your point, in theory it should be much easier to dump that ad-hoc solution into an AI knowledge base than draw up requirements and budget to fix the application. Maybe the real thing I should be concerned with is suits using that as a solution rather than ever fixing their broken products.

I think there’s good potential where the caller needs information.

But I am skeptical for problem-solving, especially where it requires process deviations. Like last week, I had an issue where a service I signed up for inexplicably set the start date incorrectly. It seems the application does not allow the user to change start dates themselves within a certain window. So, I went to support, and wasted my time with the AI bot until it would pass me off to a human. The human solved the problem in five seconds because they’re allowed to manually change it on their end and just did that.

Clearly the people who designed the software and the process did not foresee this issue, but someone understood their own limitations enough to give support personnel access to perform manual updates. I worry companies will not want to give AI agents the same capabilities, fearing users can talk their AI agent into giving them free service or something.

They are almost certainly not actually working that much though. Look up the recent Massachusetts state police overtime scandal.

I’m pretty sure this is just how people try to manipulate Trump. He responds to flattery, and this almost makes it sound like Trump would be weak to do nothing.

What is interesting is how non-vocal many of these “concerned citizens” are when the criminal justice system does the same thing to normal people. It is why I have a difficult time believing the concern is really about justice and due process in many cases.

From what I’ve read, 65+ was about evenly split Harris-Trump in 2024. 40-64 broke decidedly Trump. If the markets (and 401ks) manage to bounce back by the time the 40-64 cohort largely enters retirement, I fully expect they will have learned absolutely nothing.

I have made bids on short flights if the free luggage included in business class would make the bid cost less than paying for the bags. I haven’t been successful yet, however…

They place a hold that goes away if your offer is not accepted or you cancel your bid, which you can do anytime before it’s accepted (usually in the 24 hours before the flight).

He is from the Cincinnati area, which borders Kentucky, and he spent some of his youth in Kentucky. Not a proper southerner, but from the gradient where North becomes South.

I saw a local restaurant with its branding on it the the other day. Well, there’s one restaurant I never need to try.

Yep. He wasn’t really reviewing the nuts and bolts, just the drive experience. I didn’t get the impression he got a ton of time with it and only spent an afternoon puttering around. It felt below his standard honestly for thoroughness.

English used to have this! Yea/nay for positive, and yes/no for negative I believe. The former fell out of common use.

The fragmenting of teams needs more attention. My group uses a follow the sun model that has our team split up across at least seven countries, plus a decent chunk are always contracted through a vendor. Add in remote workers, and it’s very difficult to see an effective way to organize.

It’s definitely become more of a thing in the past 10-15 years. When I was a kid, outside of ice cream there was just Del’s. The hot wiener trucks did not come our way I guess… or they didn’t want to compete with the brick and mortar ny systems.

I’m thrilled with the food culture we have now though. We punch way above our weight when it comes to food.

That was my thought also. Trump getting rid of a legal gender distinction altogether by accident would be hilarious. I hope he stands his ground and insists it’s not a mistake.

As far as company material, at least public facing, you’re entirely correct. It’s almost exclusively corporate speak rather than anything useful. That’s not unique to DEI, though, and convincing corporations to make their public HR content more exact when they’re not quoting the law is unfortunately pissing up a rope.

DEI is not a singular method. It’s a larger framework in short concerned with certain outcomes. A number of different methods may be part of DEI at a particular place. I think you are driving at a salient point in that the grammar used with it can give that impression. It’s easier to speak about in a way that isn’t repetitive by using shorthands, and there’s definitely danger there that uncurious people not willing to have good faith discussions like we are will make assumptions.

Conquering that is going to be difficult because it’s a larger linguistic issue common to many unproductive politicized topics. I hate that a lot of discussion time is taken up by essentially semantic arguments rather than substantive ones. I’m not sure how to solve for that because language almost always creates more generic categorizations to lump similar but distinct ideas to save time. To your point, by its nature that introduces vagueness.

For me, the lesson needs to be to seek depth where something seems disagreeable but has vagueness, especially ideological labeling. I wish that was a realistic ask for all people. It has made me change my opinions a lot over the years as I’ve learned more—not necessarily dramatically, but it has tempered them with nuance.